Q: What is your return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 15 days of delivery for a full refund or exchange. Please make sure that the product is in its original condition with all tags attached. You can check out the Return Policy page for more details.
Q: What payment methods do you accept?
A: As of now we are accepting only COD (Cash on Delivery). But Very soon we will accept credit cards, including Visa, Mastercard, and UPI payments.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, it takes 7-10 business days for domestic orders. Please note that these are estimated times and delays may occur during peak seasons.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders over a certain threshold. The threshold amount may vary, so please keep checking our website for the current details.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, we will provide you with a tracking number via email and you can use this number to track your package on our website’s My Account page or the shipment tracking page at https://whatsnew.fashion/shipment-tracking/.
Q: What if I receive a defective or incorrect item?
A: We apologize for any inconvenience caused. In such cases, please contact our customer support within 48 hours of receiving the item. We’ll work with you to resolve the issue promptly by providing you with a proper replacement product.
Q: Are the colors of the products accurate on the website?
A: We strive to display our products as accurately as possible. However, please note that colors may appear slightly different due to variations in monitors and lighting conditions. We provide detailed descriptions and high-quality images to help you make an informed decision.
Q: Do you offer size guides?
A: Yes, we provide size guides for each product to assist you in finding the right fit. Please refer to the size chart and measurements provided on the product page. If you need further assistance, our customer support team is here to help.
Q: Can I cancel or modify my order after it’s been placed?
A: Yes, before the order is shipped, you can cancel the order, however, after the shipment, you will not be able to cancel the order. We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order after shipment, please get in touch with our customer support as soon as possible. We’ll do our best to accommodate your request.
Q: How can I contact your customer support?
A: You can reach our customer support team through our website’s contact page or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.