Thank you for choosing WhatsNew. We value our customers and want to ensure a smooth and transparent shopping experience. Here is an overview of our shipping policy within the country.
Shipping Methods:
We offer standard shipping for all orders within the country. The shipping carrier may vary depending on your location and availability.
Processing Time:
Once you place an order, we require a processing time of 1-3 business days to prepare your product for shipment. This includes quality checks, packaging, and labelling.
Shipping / Delivery Time:
After the processing period, the estimated shipping time will depend on your location and the shipping carrier’s service. If anyone orders a product on Friday after 2 p.m., the product will be picked up by our courier partner on Monday. Generally, it takes 3-7 business days for the t-shirts to reach you after leaving our warehouse.
Shipping Fees:
We offer free standard shipping for all orders within the country.
Order Tracking:
Once your products are shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the website under the My Account section as well as at https://whatsnew.fashion/shipment-tracking/.
Delivery Issues:
While we strive for timely and accurate delivery, occasionally, unforeseen circumstances may cause delays. Shiprocket is our delivery partner. Sometimes, they might take 1-2 days extra to pick up the order due to their busy schedule. At that time, delivery might be delayed for a couple of days. If you encounter any issues with your shipment, such as delays or lost packages, please contact our customer support team at [email protected] and we will assist you in resolving the matter as quickly as possible.
International Shipping:
At the moment, our e-commerce brand only ships within the country. We do not offer international shipping. However, we are continually exploring options to expand our reach, so stay tuned for any updates on international shipping in the future.
Please note that this is a general overview of our shipping policy. For more specific information or any inquiries, we recommend reaching out to our customer support team for personalized assistance.